Pharma Logistics
Research, Ideation, Product design
1 product designer, 4 engineers,PM
Figma
Pharma Logistics is a pharmaceutical reverse distributor with complete pharmaceutical return services.
With clients ranging from independent and small to large pharmacy chains, to physician offices and hospital pharmacies, to the DOD their goal is to make the pharmaceutical return process as easy and compliant as possible.
I joined the project to redesign both apps, with the goal to drive growth and deliver efficiency.
Pharma Logistics faced inefficiencies due to outdated systems and manual processes. Field sales representatives spent excessive time manually processing and classifying drugs, while warehouse agents struggled with the time-consuming handling and receipt of pharmaceutical products. These old methods significantly impacted overall efficiency and productivity.
We created two tailored applications
The On-Site App for field representatives to streamline drug processing and classification, and the Warehouse App for agents, optimizing the receipt and management of pharmaceutical products.
Goal
To understand the difference in task flows, daily needs, painpoints, aspirations and work environment of both user groups: on-field representatives and warehouse agents.
Results
I understood that on-site field workers moved from appointment to appointment, while warehouse agents stayed at their posts all day. Both needed to process products quickly.
I developed a design library to ensure a consistent user experience across the two applications, despite their differing needs.
Warehouse agents needed larger interactive elements for touch screens, while on-site representatives required smaller elements for the scanning process.
Up until now, field representatives had to joggle between getting calls, text messages and emails to organize their daily work appointments.
Introduced a calendar on the first page of the app showing the daily work appointments with the client information and status.
Because of the outdated system, inventories took a long time to complete. Most of the time products had to be entered manually.
Created a list where field representatives can enter the drug with GS1 scanners or manually with just the National Drug Code.
Once a user entered a product in the entry list, it was cumbersome to delete it or update any entered error.
Introduced a CRUD system where the user can create, edit, delete and expand to view more information about the products.
Warehouse agents had to complete a long form with required fields even when they know the producst are not returnable when they don't comply with a single requirement.
Introduced a stepper to make checks and controls every time a product was processed to eliminate the need of having to enter all the product information.
When selecting a specific product conditions among multiple possible choices, agents lost time reading lists with tiny font and long descriptions.
Incorporated large, descriptive images of product conditions to enable agents to quickly and accurately make selections.
Finding where to place processed products was a time-consuming task. Users kept wondering if they placed the items in the right bin.
Added clear instructions to guide the user where to place the processed product and keep scanning the next one.
Because of the On-Site app, the field-representatives have been able to process more products.
The human effort in the warehouse has been reduced from 10 min to 50 seconds.
The warehouse app increased overall fulfillment center product intake of 5.9% per month.
Scheduling department calls reduced by 95%.
"Raysa picked up the requirements very quickly and is already leading meetings and understanding the business needs.
It feels like she has been on the team for a month, but she only started on Monday."
Chicago Business Lead @ Centric Consulting
“Raysa did a tremendous job bringing these prototypes from concept to widely accepted models by the client. Throughout the process, we spent weeks meeting with the client’s SMEs and users to test application flows and business rules, which Raysa expertly leveraged to develop and refine multiple iterations of the wireframes.”
Project Manager @ Centric Consulting