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image of a iMac showing a dashboard in a plan workload showcasing the different tasks en employee needs to accomplish. There are two plain going out of the clouds to the dashboard.

Airplane Maintenance App

  • Company

    FEAM

  • Role

    Design of the ePlanner App

  • Stakeholders

    3 engineers,PM

  • Tools

    Figma

About


FEAM Aero is one of the MRO (Maintenance, Repair and Who? Operation) leaders in Aircraft Line Maintenance Engineering in the U.S. FEAM worked with an old fashion application to upload documents, check the flight schedules, review their planning tasks and workloads.

I joined the project to create an ePlanner after initial research was conducted by stakeholders.

Project overview

The problem

FEAM's employees were annoyed of having to rely on paper forms on their daily activities.
Airplane maintenance tasks are time sensitive and employees had to work with and complete time-consuming paperwork filling during and after each task.

The solution

A portal to have access to a live flightboard, plan the workload, access workload records and upload and save documents digitally.
Currently, this portal is used by FEAM employees in their daily activities.

image showing old screen of the old FEAM system

Ideation

Goal

I wanted to understand the main functionalities airplane technicians and managers needed to access to be able to accomplish their daily tasks.

Results

Based on iterative discovery sessions with users and stakeholders, I created a navigation user flow with the main sections users need to work with.

image showing the navigation flow of the app showing the page names, subpages and functionalities.

Design library

Consistency accross all FEAM's apps

I developed a design components library based on the ePlanner.

The design library was highly accepted by the team and was adopted as the source of truth for all digital projects.

image showing branding elements like colors, typography, icons, spacing and grid system.

ePlanner functionalities


Permission roles

Learnt that customers, managers and technicians needed to access different functionalities of the ePlanner.

Introduced different app functionalities based on the permission level of each users. For e.g: managers could enter their work time and also see other people's work hours while employees could only access their own.

Image showing the same dashboard landing page but with different sections depending on the user permission.

Workload plan access

Technicians and managers wanted to see their assigned tasks and organize their time efficiently.

Created a plan workload section where users can access their daily tasks and enter specific information for each task.

Image showing a screen with the workload tasks for technicians.

Timesheets

Users needed to enter their hours based on their specific work tasks.

Introduced a timesheet for users to enter their time work in tasks and aircrafts.

Image showing a screen with a timesheet to enter time worked on tasks.

Frictionless document upload

Since technicians had multiple tasks in different airplanes on the same day, it was common to misplace and lose physical airplane documents.

Introduced an easy upload section for technicians to upload and save work documents.

Image showing a screen with different documents uploading.

Work documents view

Managers were handling physical task documents to technicians each day, which got lost and misplaced.

Created documents view modals where users could see the documents managers uploaded in their tasks.

Image showing a screen with a photo of a document.

Final Result

The ePlanner serves as an essential daily tool for FEAM employees, enabling them to efficiently manage their work tasks, track incoming flights, and document their shift activities.

image showing multiple mobile screens with the FEAM app functionality

Takeaways

Industry insight

This project was an enlightening journey into the complexities of the aviation maintenance industry, an area previously unfamiliar to me. It highlighted the critical importance of timely and precise airplane maintenance, underscoring the significance of urgent and time-regulated tasks. This experience broadened my perspective, teaching me the value of adaptability and in-depth industry knowledge in crafting user-centric design solutions for highly specialized fields.

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