Raysa picked up the requirements very quickly and is already leading meetings and understanding the business needs. It feels like she has been on the team for a month, but she only started on Monday.
On-site & warehouse apps
About
Pharma Logistics is an Illinois-based pharmaceutical reverse distribution platform serving clients ranging from independent pharmacies and large pharmacy chains to physician offices, hospitals, the DoD, and the VA Health System.
The problem
On-site and warehouse employees struggle with outdated, manual workflows leading to frustrating inefficiencies that make product processing slow.
Results
We created two tailored applications: the On-Site App for field representatives to streamline drug processing and classification, and the Warehouse App for agents, optimizing the receipt and management of pharmaceutical products.
$4.5 m
products reconciled
5.9%
increase in product intake
12x
faster product processing
Final designs and solutions
I designed two tailored applications to streamline pharmaceutical reverse distribution workflows -- the On-Site App for field representatives and the Warehouse App for processing agents.
Onsite
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I replaced a chaotic mix of calls and texts with a centralized "Calendar-First" dashboard, reducing the cognitive load for field reps by surfacing client details and appointment statuses instantly.
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I replaced an outdated, manual-entry system with a dual-input list. This allows reps to reconcile stock instantly via GS1 scanners or rapid NDC (National Drug Code) lookup, cutting inventory time from hours to minutes.
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To solve the friction of uneditable entries, I implemented a comprehensive management layer. This allows field reps to refine, remove, or expand product details on the fly, ensuring data integrity while eliminating the cumbersome rework of the legacy system.
Warehouse
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I replaced a static, exhaustive form with an intelligent stepper. By validating requirements at each step, the system now identifies non-returnable products instantly—allowing agents to skip unnecessary data entry and close out tasks in a fraction of the time.
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I replaced dense, small-font text lists with high-fidelity graphic examples. By using large, descriptive imagery for product conditions, agents can now identify and select the correct status at a glance, virtually eliminating reading fatigue and selection errors.
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To solve the confusion of manual sorting, I added dynamic placement cues at the end of every scan. This ensures agents never have to guess the correct bin, creating a "continuous flow" state that keeps the intake process moving without interruption.
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Creating personas
To align the product with the people who use it daily, I created detailed personas based on stakeholder interviews and field research. Each persona represents a key user type in the pharma reverse distribution workflow.
02
A robust Design system
I created a comprehensive design system that was not only implemented in the final design of both applications, but it keeps being continuously used in Pharma's digital products.
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Words of appreciation
Raysa did a tremendous job bringing these prototypes from concept to widely accepted models by the client. Throughout the process, we spent weeks meeting with the client's SMEs and users to test application flows and business rules, which Raysa expertly leveraged to develop and refine multiple iterations of the wireframes.
